What the SES AI Phone System Can Do
Comprehensive AI-powered communication solutions for modern businesses
Inbound AI Reception
Greets callers, answers questions, books appointments, collects information, and routes calls intelligently.
Outbound Calling
Automated customer notifications, follow-ups, reminders, lead qualification and proactive communication flows.
Real-Time Translation
Live multilingual interpretation with <2 seconds latency, bridging callers and staff in different languages.
Scheduling & Calendar Automation
Appointment booking, cancellations, reminders, and callback planning with integrations into email and calendar systems.
Message & Email Handling
Automatically sends summaries, confirmations, or collected details to your inbox or preferred communication channels.
Full Observability
Transcripts, summaries, call recordings, structured logs, and analytics for complete transparency.
SES Service Extensions
Local Phone Numbers
Authentic regional presence with real local business numbers.
Professional Company Profile Setup
SES configures your full business identity within the phone agent system.
Service Definition Workshops
We define call flows, automation rules, and communication logic together with you.
Off-the-Shelf Virtual Receptionists
Prebuilt, industry‑optimized AI receptionists ready for fast deployment.
Email, Calendar & Messaging Integrations
Seamless connection to your existing systems for smooth operations.
Optional Custom Integrations
Tailored connections to CRM, ERP, booking tools, and internal platforms.
Technical Highlights
Low-Latency Audio Loop
Async WebSockets with silence-aware buffering, commit guards, and OpenAI VAD alignment prevent empty-buffer errors and keep latency <2s.
Persona Engine
Prompts assemble from base instructions + persona-specific briefings + availability feeds, with SHA-256 fingerprinting for diagnostic dedupe.
Barge-In Handling
Greeting and AI-speaking states mute incoming Twilio frames unless above RMS thresholds, preventing echo loops and mid-greeting cancellations.
Translation Mix Controls
Browser slider dynamically adjusts original vs. translated audio mix for operators, improving comprehension during multilingual calls.
Resilient Sessions
On OpenAI errors, the session manager can reconnect once, replaying context to avoid dropped calls.
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