Why SES?
End-to-end communication automation designed to elevate business performance
My Swiss Expert Services GmbH goes beyond providing AI – we deliver end‑to‑end communication automation designed to elevate business performance. With our deep expertise in AI, automation, and system integration, SES ensures that every client receives a solution that is not only technologically advanced but also practical, reliable, and perfectly aligned with their real-world needs.
What Sets SES Apart
True Real-Time Interpretation
Unlike transcript-only competitors, our dual-leg translators deliver simultaneous speech with natural pause handling and adjustable mix.
Action-Ready Automation
Built-in scheduling, callback booking, and email confirmations turn conversations into outcomes instantly.
Persona-Driven Experiences
Multiple brands/tones share the same stack, each with curated prompts, greetings, and compliance rules.
Full-Fidelity Observability
Every interaction can be audited end-to-end, including raw audio, prompts, transcripts, and tool invocations.
On-Prem-Like Control
Runs entirely on the client's EC2 instance with custom DNS, allowing compliance-conscious deployments without third-party SaaS lock-in.
Core Value Propositions
Always-On Reception
Instantly greets callers, captures intent, and routes/escalates without human intervention.
Live Interpretation
Bidirectional phone ↔ browser translation with dual real-time interpreters for multilingual conversations.
Actionable Outcomes
Automatically books callbacks/meetings, emails confirmations, and posts structured call summaries.
Unified Observability
Every call is logged with transcripts, audio artifacts, and metrics for QA and compliance.
Rapid Persona Swaps
Personas (MySES, Pink, Verity, etc.) load custom prompts, greetings, and guardrails per call.
Experience Swiss Engineering Excellence
Join businesses that trust SES for their communication automation needs